Privacy Policy
Last updated: March 2026
Soft Grain is committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). Please read this policy carefully before providing any personal information through our website.
Collection of Personal Data
We collect personal data only when you voluntarily provide it to us through our order form or by contacting us directly. The types of personal data we may collect include:
- Your full name;
- Your phone number;
- Your email address (if provided);
- The guide you have selected.
We do not collect sensitive personal data, financial information, or any information beyond what is necessary to fulfil your order and respond to your enquiry.
Purpose of Data Collection
The personal data you provide is collected for the following specific purposes:
- To process and fulfil your guide order;
- To contact you with order confirmation and delivery details;
- To respond to questions or requests you submit to us;
- To maintain records as required for the operation of our business.
We will not use your personal data for any purpose that is not reasonably related to the above, and we will not use it for unsolicited marketing communications without your prior consent.
Cookies
The Soft Grain website does not currently use tracking cookies, analytics tools, or third-party advertising scripts. If this changes in the future, this policy will be updated accordingly and you will be notified through this page. Standard browser session data may be used for the basic functioning of the website and is not stored beyond the session.
Disclosure to Third Parties
Soft Grain does not sell, trade, or rent your personal data to third parties. We will not disclose your personal data to any external party except in the following limited circumstances:
- Where disclosure is required by law or by a court order issued in Singapore;
- Where disclosure is necessary to protect the rights, safety, or property of Soft Grain or its users;
- Where you have given explicit consent for a specific disclosure.
Any service providers we engage (for example, for payment processing or email delivery) are required to handle personal data in accordance with applicable Singapore law and our instructions. They may not use your data for their own independent purposes.
Data Management and Security
We take reasonable steps to protect the personal data we hold from unauthorised access, use, modification, or disclosure. These measures include limiting access to data to authorised personnel only and reviewing our data handling practices regularly.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted or anonymised. If you have placed an order, we may retain limited records for a period consistent with our legal and administrative obligations under Singapore law.
Your Rights
Under the PDPA, you have the right to:
- Access — request a copy of the personal data we hold about you;
- Correction — request that we correct any inaccurate or incomplete personal data;
- Withdrawal of consent — withdraw your consent for us to use your personal data at any time, subject to legal or contractual obligations.
To exercise any of these rights, please contact us using the details in the section below. We will respond to your request within the timeframe prescribed by the PDPA.
Contact for Data Matters
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our Data Protection Officer:
Soft Grain
The Soft Grain Studio
#02-18, Tiong Bahru House, 14 Tiong Bahru Road, Singapore 168731
Email: hello@softgrain.sg
Phone: +65 6824 3157
We are committed to resolving any concerns fairly and promptly. If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore.